Returns & Exchanges
At Jennaclays, we want you to love your fashion finds, which is why we offer a 30-day return window for items in their original, unworn condition with tags attached. If you are not completely satisfied with your purchase, follow our simple four-step process to initiate a return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all garment tags are intact and the item is free of any signs of wear.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing